Ratings & Reviews

Overall Rating

4
(35 reviews)
77.1% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Malyea B. - |Recommended: NoIts okay — Its not bad besides the fact that I been having problems with the AC since I moved in last year. Its a fee for everything, the parking is TERRIBLE and the staff isn't the nicest. Appliances are 50 years my senior. But other than that my neighbors dont give me any problems and I never hear them. So its okay for what it is.
response from property -Hello: Thank you for taking the time to leave a review of your experience at Stonehaven. We appreciate your honest feedback, but are concerned about your A/C issues with summer around the corner. Could you please contact the property manager at 314.895.4015 in order to discuss the issues in further detail? Thank you again.
submitted by Lisa M. - |Recommended: YesGood Location — I like the choices of bedroom styles, and love location.
response from property -Hello: Thank you for taking the time to leave a review of your experience at Stonehaven. We are so glad that you've enjoyed your time at Stonehaven so far! Please let us know if there is anything we can do!
submitted by CHARLES D. - |Recommended: YesA C — AC works great. Thank you
response from property -Hello! Thank you for taking the time to leave a review of your home at Stonehaven. We know how hot St. Louis summers can be so we are happy to hear that your A/C is working well, just in time for summer! Please let us know if there is anything else we can do. Thank you again!
submitted by Tye Y. - |Recommended: YesNice and clean — Neat and affordable
response from property -Hello: Thank you for taking the time to leave a review of Stonehaven Apartments. We appreciate your kind words and are so glad that we have delivered the 5-star experience that we strive for. Please let us know if there is anything more we can do. Thanks again!
submitted by Thomas R. - |Recommended: YesBest complex ever — Great , quiet and they aways fix what ever problems you have and will work with you as long as you call them and let them know the situation
response from property -Thank you for taking the time to leave a review of your experience at Stonehaven. We are so glad that you have enjoyed your living experience! If you need anything, please let us know at 314.895.4015.
submitted by Alesia B. - |Recommended: YesParking availability is a huge issue. and the smell of marijuana coming from other apartments thru the vents — pretty quiet complex
submitted by Aubrey W. - |Recommended: YesGood property in all. — I would say its very nice to stay here. One thing that I dont like is when it rains it gets real muddy.
submitted by Nathaniel B. - |Recommended: YesCould be better — Nice office staff and they try to fix whatever problem you have.
response from property -Thank you for taking the time to leave a review of Stonehaven Apartments! We appreciate your choice to call our community home. We would love to know how we can improve your experience to 5 stars--could you please contact the property manager at 314.895.4 in order to discuss your experience and make suggestions for improvement? Thank you.
submitted by Darryl W. - |Recommended: YesNeed to update property. — Very close to my job.
response from property -Thank you for taking the time to leave a review of your experiences at Stonehaven! We appreciate your decision to call our community your home. Our location is one of the many great perks about living at Stonehaven. Please contact the leasing office at 314.895.4015 with any suggestions for improvement that you have for us.
submitted by Emily K. - |Recommended: NoCost friendly at a decent price — My biggest issue is how maintenance and management is ran. Both are AWFUL at communication. Calling multiple times to get the response of someone calling us back which they never do. After our year here we will not be renewing.
response from property -Thank you for taking the time to leave a review of your living experience here. We strive for a 5-star customer service experience and we apologize for not delivering that to you. We have sent an email to you to discuss your concerns. Please let us know if there is anything we can do in the future to improve your living experience. Thank you again.
submitted by Darian P. - |Recommended: YesClean and quiet complex, thin walls in apartments, easy access to highway — Peaceful and uplifting
submitted by Kathy K. - |Recommended: YesMy husband and I have lived here for 2 years and on our 3rd year. We absolutely love it here...the office staff are great and maintenance staff are great I worked in this business years ago and this is a great place to live Eric from maintenance was just here and did a great job He is very good and very professional He is an asset to your company without a doubt Kathy
submitted by Emily P. - |Recommended: NoOverall for the area, this is a decent place to live — I love the layout of my apartment but there is no storage room. It was very clean and updated when I moved in. The front office worked with me to find a unit I loved. I wanted an end unit and I wanted newer appliances - they delivered. The office has some rude workers, i've been cut off and dismissed while trying to explain myself but i've also spoke to wonderful people who immediately addressed my concerns. My heat was out when it was below 40 degrees and they rudely made me wait until the next day and I had to follow up again to get someone out there. That technically falls under emergency and they just left me hanging. The person i spoke to told me theyd come at 5 then when i called the office right before 5 they said someone would come out tomorrow.. uh ok. It was 49 degrees INSIDE the apartment. The parking is absolutely horrendous now that the property is mostly leased. People have been parking in front of the walkway in a no parking zone and the management refuses to do anything about it, thank goodness no disabled people live in either of those buildings that im aware of . They do a great job of landscaping and keeping the grounds clean though. My apartment is also very quiet. I just renewed my lease so obviously I don't hate it but i'm also not thrilled.
response from property -Emily: Thank you for your very honest review and good feedback. We will take your information into account and address your concerns with our team. We appreciate that you reviewed your lease, and we are happy that you are staying at StoneHaven!
submitted by Latoya D. - |Recommended: YesThe have very qualities, the staff isn’t the best — It’s quiet. But the apartments are small for their price and some of the staff are clueless and unprofessional.
submitted by Terrisila P. - |Recommended: YesI think the property is very attractive and spacious. — I would say it is very quiet, and people living here seem to be friendly.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Stonehaven", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Stonehaven", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose